Written on 6:23 PM by Call Centers in the Philippines
In general, salaries were always increasing in Makati, Manila, Eastwood, Ortigas and Fort Bonifacio and the rest of the Philippines due to economic growth, especially in the BPO/IT/Call Center industries. Due to the global economical crisis salaries have just recently stabilized and in some cases reduced slightly. Some companies in North America, Europe and Australia outsourcing to Call Centers and BPO companies in the Philippines have folded or drastically reduced product sales, which resulted in layoffs for some Filipino employees. Nevertheless, IT professionals (developers, programmers, designers), tech support and call center support representatives' salaries are still significantly lower than in the US, Canada, Australia and Europe.
The average monthly salary of tech or customer support representatives in Makati, Manila, Eastwood, Ortigas and Fort Bonifacio, Philippines ranges from US$300 to US$500. The salary of IT professionals in the Philippines can range anywhere from $300 - $2,000 depending on experience and skill-set and management capabilities. All employees in Manila and the rest of the Philippines are college graduates with college degrees and fluent in English.
Entry Level Customer Support Agents - $300
Experienced Customer Support Agent - $400
Team Lead Agents- $600 - $800
Project Manager or Assistant Manager - $900 - $1,400
Manager - $1,500 - $2,225
BPO Staff - Non-voice, non-legal, technicalEntry Level BPO staff - $200
Experienced BPO - $350
Team Lead Agents - $500 - 700
Project Manager or Assistant Manager - $800 - $1,200
Manager - $ 1,300 - $2,000
Developers, Programmers, Designers, Animators (PHP, .NET, JAVA, Flash, PEARL, etc)Entry Level from average school - $300
Entry Level from top schools -$400
Experienced - $600 - $900
Very Experienced - $1,000 - $1,500
Project Manager - $1,500 - $2,000
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Written on 10:14 PM by Call Centers in the Philippines
Over the last year the cost to operate in the Philippines has gone up about 30% mostly because of the staff are requesting more pay, because the quality of employees in the Philippines is getting allot better in both sales and customer service. There are some call centers in the Philippines that are offering very low rates, but at the end of the day you are not going to get some one working for you that you are going to be happy with, like the cost for the higher level staff are not going to take the low wages that these call centers are asking for.
The quality of the agents here in Philippines compared to all other countries is much better, because of the influence of America over the last 100 years, the agents that are requesting more money is because they don’t have an accent, unlike some of the other agents other call centers are offering at packages like 700 or 900 dollars a month.
Two things that most companies are looking at when they are looking for a Philippines call center is the quality and price which one is more important to you?
I’m not talking about prices like $20 or even $12 dollars an hour, much lower than that compared to allot of the lager companies requesting that amount, and not even talking about the advances or the deposits.
One of the most important things when you are doing outsourcing, is making sure that the agents that are working for you have a good American accent and they understand what your customers are asking when they have a question.
You get what you pay for, Or if you do decide to work with a call center in the Philippines that has a very low rate then at least make sure you can pick your agent before they start.
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Written on 10:02 PM by Call Centers in the Philippines
Working in a call center firm is very decisive much more to those operators. On the part of workers like me and anybody else we know that this is not a lifetime career for us but because of the sudden job popularity, people here are encouraged to work instead of working outside boarder. On the other hand, for those operators who are investing time, effort and patience to run a business like this, they need to provide everything to keep it effective, sensible and profitable of course.
More often than usual, call center contribute or supply larger amount of employment almost every quarter of the year. The main reason why entrepreneurs chose to outsource here in the Philippines, because both big and small business centers are into job seekers for the reason that employment here is somewhat available. Filipinos wants to broaden their skills and knowledge and that could only mean that we can do multi tasking job.
Call Center life here in the Philippines is measured as the practical work these days. When it comes to accessibility, Filipinos are highly capable because of being flexible. There are people working even part time for this kind of job while studying. Reasons why foreign countries want to outsource here because they believed on the talents , intelligence and lifestyles of some Asian countries especially here in the Philippines.
Everyday you will see numbers of applicants here in Ortigas looking for job, job that could possibly give them wondrous experiences. The moment you get into this kind of work you will see for yourself the different changes that could happen. Late at night hangouts, taking advantage of spiffs and commissions, new colleagues, and interesting working environment are some of those changes. For people spend their time to this kind of profession, some find it motivating for them for their personal growth.
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