Salary Defined: Philippine Call Centers
Written on 6:23 PM by Call Centers in the Philippines
In general, salaries were always increasing in Makati, Manila, Eastwood, Ortigas and Fort Bonifacio and the rest of the Philippines due to economic growth, especially in the BPO/IT/Call Center industries. Due to the global economical crisis salaries have just recently stabilized and in some cases reduced slightly. Some companies in North America, Europe and Australia outsourcing to Call Centers and BPO companies in the Philippines have folded or drastically reduced product sales, which resulted in layoffs for some Filipino employees. Nevertheless, IT professionals (developers, programmers, designers), tech support and call center support representatives' salaries are still significantly lower than in the US, Canada, Australia and Europe.
The average monthly salary of tech or customer support representatives in Makati, Manila, Eastwood, Ortigas and Fort Bonifacio, Philippines ranges from US$300 to US$500. The salary of IT professionals in the Philippines can range anywhere from $300 - $2,000 depending on experience and skill-set and management capabilities. All employees in Manila and the rest of the Philippines are college graduates with college degrees and fluent in English.
Call Center & Contact Centers - Voice Agents
Entry Level Customer Support Agents - $300
Experienced Customer Support Agent - $400
Team Lead Agents- $600 - $800
Project Manager or Assistant Manager - $900 - $1,400
Manager - $1,500 - $2,225
BPO Staff - Non-voice, non-legal, technical
Entry Level BPO staff - $200
Experienced BPO - $350
Team Lead Agents - $500 - 700
Project Manager or Assistant Manager - $800 - $1,200
Manager - $ 1,300 - $2,000
Developers, Programmers, Designers, Animators (PHP, .NET, JAVA, Flash, PEARL, etc)
Entry Level from average school - $300
Entry Level from top schools -$400
Experienced - $600 - $900
Very Experienced - $1,000 - $1,500
Project Manager - $1,500 - $2,000
If you enjoyed this post Subscribe to our feed
