Is it Really Expensive to Put up Call Centers in the Philippines?
Written on 10:14 PM by Call Centers in the Philippines
Over the last year the cost to operate in the Philippines has gone up about 30% mostly because of the staff are requesting more pay, because the quality of employees in the Philippines is getting allot better in both sales and customer service. There are some call centers in the Philippines that are offering very low rates, but at the end of the day you are not going to get some one working for you that you are going to be happy with, like the cost for the higher level staff are not going to take the low wages that these call centers are asking for.
The quality of the agents here in Philippines compared to all other countries is much better, because of the influence of America over the last 100 years, the agents that are requesting more money is because they don’t have an accent, unlike some of the other agents other call centers are offering at packages like 700 or 900 dollars a month.
Two things that most companies are looking at when they are looking for a Philippines call center is the quality and price which one is more important to you?
I’m not talking about prices like $20 or even $12 dollars an hour, much lower than that compared to allot of the lager companies requesting that amount, and not even talking about the advances or the deposits.
One of the most important things when you are doing outsourcing, is making sure that the agents that are working for you have a good American accent and they understand what your customers are asking when they have a question.
You get what you pay for, Or if you do decide to work with a call center in the Philippines that has a very low rate then at least make sure you can pick your agent before they start.
